Conditions of carriage of passengers and their luggage. 

1. Definition 

“Carrier” means Pyxis Shipping Line Co. Ltd. as the operator of the vessel and its  servants and agents. “Protected Person” means any servant or agent of the carrier in  performance of the contract of carriage and their respective servants or agents.  “Passengers” includes all persons including infants {whether or not named in the  ticket} travelling on a ticket issued by or on behalf of the Carrier. “Vessel” means the  vessel on which the Passenger is to be carried pursuant to the contract of carriage.  “Luggage” includes all property accompanying and /or carried by the Passenger both  at the terminals at the places of departure and destination and on board the vessel. 

2. The Contract of Carriage 

The contract of carriage is made between the Carrier and the Passenger and is  expressly subject to: 

(A). These conditions of carriage, which are hereby incorporated therein, (B). The provisions of any legislation compulsory applicable to the carriage of the  Passenger. 

(C). The Athens Convention relating to the Carriage of Passengers and their luggage  by Sea 1974 (“The Athens Convention”) which, so far as not otherwise compulsorily  applicable to the carriage of the Passenger, is hereby incorporated into and forms part  of these conditions of carriage. 

NOTICE: The Athens Convention 

The Athens Convention in most cases limits the Carrier’s liability for death or personal  injury or loss of or damage to luggage [including a vehicle] and makes special  provision for valuables. The Athens Convention presumes that luggage has been  delivered undamaged unless written notice given to the Carrier. (i) In the case of apparent damage, before or at the time of disembarkation or  redelivery. 

(ii) In the case of damage, which is not apparent, or of loss, within 15 days from the  date of disembarkation or redelivery of from the time when such redelivery should  have taken place, luggage is of the responsibility of the passenger at all times.  Luggage is to be kept with passenger/or placed in luggage department provided on  the ship. Any term in those conditions of carriage [with the exception of clause 1], which is inconsistent with or repugnant to any extent to any applicable legislation or  to the Athens Convention, shall be void to that extent but no further. Nothing in these  conditions of carriage shall operate to limit or deprive the Carrier of any statutory  protection of exemption from, or limitation of, liability. 

3. Booking for More than One Person 

Where a single ticket is issued in respect of a number of passengers, the ticket is  issued contracts with the Carrier as agent for all the passengers. In respect of whom  the ticket is issued with the intent and so that all such passengers are bound by these  conditions of carriage, and the person to whom the ticket is issued warrants that he  or she has authority so to contract on behalf of all such passengers and to bind them  as aforesaid. 

4. Scope of Application 

The contact of carriage, including these conditions, shall apply from the time the  Passengers [ with any luggage] embarks on the Carrier’s vessel, throughout the period  on board the Carrier’s vessel, to the Passenger disembarking from the Carrier’s  vessel, but such embarkation and disembarkation shall be deemed to include any  necessary transfer by sea to and/or from the Carrier’s vessel. 

5. Law and Jurisdiction 

The contract of carriage, shall be governed by Laws of Grenada and dispute  hereunder shall be determined in Grenada to the exclusive of the jurisdiction of the  courts of any other country. 

6. Checked Luggage Policy 

Each passenger is allowed one small carry on. The carry on must be able to fit  comfortably in the compartments provided and weigh no more than 30lbs. Carry-ons  are not to be kept in seats.  

Each paying passenger is allowed three(3) free checked pieces – weight up to 50 pounds. (Restrictions apply). Otherwise a charge for excess or overweight luggage  shall be assessed.  

Passenger extra luggage cost begins at $20 per piece. Oversize luggage and any  luggage paid at the vessel begins at $25 per piece. These items are to be properly  packaged for shipping. 

Anything over the two pieces will incur additional fees.

Any meat item not properly packaged will not be accepted. 

All coolers over 48 quarts are considered as oversize and must be shipped as freight. 

Bicycles, Surfboards, Windsurfers, are considered as oversized luggage and must be  shipped as freight. 

Televisions, AC Units, Batteries, Car Parts, Construction Materials, Speakers, are  some of the items considered as freight. 

Baggage liability is limited to $300.00 total on all baggage, checked or carry-on. The  Carrier shall assume no liability for carriage of electronic equipment, photographic  equipment, jewelry, cash, computer equipment or other similar valuable items. The  Carrier shall be at any time entitled for safety reasons to check the Passenger’s  luggage both at the terminals and on board the vessel. 

7. Carrier’s Liability 

The Carrier’s liability shall be determined in accordance with Laws of Grenada as  provided at clause 5 above. The Carrier shall be entitled to limit his liability in  accordance with the Athens Convention and/or any other applicable international  convention concerning the limitation of liability for multiple claims. In no  circumstances shall the Carrier be liable for damage, loss or expense suffered as a  result of delay howsoever caused, or for any loss, damage existing outside the scope  of application of the contract of carriage or defined in clause 4 above. 

8. Liability of Carrier’s Servants, Agents and Independent Contractors 

By accepting carriage on these conditions, the Passenger shall be deemed to offer to  the Carrier, as agent for any Protected Person, the benefit of every exemption from  and limitation of liability, and for every defense or immunity from claims, provided for  the benefit of the Carrier under these conditions of carriage and/or applicable  provision of law and/or the Athens Convention, and the Carriers acceptance of such  offer shall be deemed to be ratified severally by the Protected Person (whether or not  he has actual knowledge of the terms of the offer) upon his providing and facility or  service, whether or not the passenger has notice thereof; the consideration for such  offer and for any contract made pursuant thereto shall be provision or prospective  provision by any Protected Person of any facility or service for the benefit, whether  direct or in direct amounts recoverable from the Carrier and any Protected Person shall in no case exceed the limits provided by the contract of carriage and/or any  applicable provision of law/or the Athens Convention. 

9. Validity of Ticket 

The Passenger’s ticket is valid only for which it is sold. All times are indicated in local  time. The Carrier shall not be liable for any late arrival and/or sailing of the vessel at  either the place of departure or at the place of destination. 

10. No Show Cancellation of Tickets Policy 

o A passenger who will not make a sailing once they have a booking confirmation, must  make a request to change their reservation no later than 24 hours prior to travel. 

o A ticket once purchased is still valid and can be rebooked, once notification has been  received that the passenger is unable to make the booked sailing within the allotted  time. 

o Any passenger who changes their reservation will incur reissue fees as well as any  changes to the cost of the ticket at the time of reissue. 

o Any passenger who has not given notification within 24 hours will lose the full value  of the route of the booking for all NO SHOW passengers. 

o Should a passenger not be able to make the sailing, acceptable notice is via email or  confirmation by phone. 

11. Cancellation and Alternation by the Carrier 

(a). The Carrier reserve the right to vary or cancel a scheduled sailing at any time  whatsoever, and shall not be liable for any consequences of the same. 

(b). The Carrier shall be entitled to refuse embarkation to any passenger who is in the  opinion of the Master or his agent is unfit to travel due to sickness or infirmity or who  is likely to endanger the safety, comfort or convenience of the of the vessel, her  master and crew and other passengers on board the vessel, in which case the  passengers so refused embarkation shall not be entitled to any refund of the ticket  price. 

(c). Prior to sailing, the Carrier shall be entitled at any time to delay or cancel the sailing  for reasons of force majeure which shall include, without limitation, war or threat of  war, riots, civil commotions, disaster, act of God, terrorist activity, natural and  nuclear disasters, fire, technical problems with transport, closure of parts, strikes or other industrial action or any other event outside the Carrier’s control, including  weather conditions which in the sole opinion of the Master are likely to endanger the  safety, comfort or convenience of the vessel, her master and crew, and passengers.  TheCarrier shall use best endeavors to give to passengers all reasonable notice there  of. In the event of cancellation as aforesaid, the Carrier shall refund all money paid by  the Passenger by shall otherwise be under no liability or obligations to the passenger  whatsoever. 

(d). The Carrier shall be entitled at all times to instruct the Master to deviate from the  voyage and/or to alter the vessel’s sailing schedule for the purpose of saving life or  property at sea or by reason of any event of force majeure as provided at clause 10 (c)  above. 

(e). Pyxis Shipping Line recommend purchasing suitable insurance against cancellation  fees, theft, loss or damage of personal belongings. 

12. Cancellation by Passenger, Ticket Validity and Refunds 

(a). This ticket is non-refundable. 

(b). Tickets are valid for 1 year from date of purchase. 

(c). Tickets issued for specific events are valid for “event only”. 

13. Check-in for Sailing 

Commences One (1) hour prior to the scheduled departure time and persons holding  confirmed reservations/tickets for the date and time of sailing shall be given first  preference. Passengers who do not claim their reservations at the Check-in  Counter/Kiosk/Location at least fifteen (15) minutes before scheduled departure  time will have their reserved carriage cancelled and will not be eligible for denied  boarding compensation. Passengers holding “open” or other date/departure time  tickets shall be accommodated on a space available basis only. 

Check-in will close 15 minutes prior to Ferry’s scheduled departure. Passengers that  arrive after check-in closing times may not be permitted to board the Ferry, may forfeit  their ticket, and will not be entitled to a refund or transfer. 

14.Use of this ticket constitutes acceptance of and agreement to be bound by all the  terms and conditions printed hereon and acknowledgement that the person who  purchased the ticket was acting as the agent for the named customer.

15.Passenger and vehicle tickets are nonrefundable and valid for one(1) year on the date  of purchase. A customer who will not make a sailing once they have a booking  confirmation must make a request to change their reservation no later than 24 hours  prior to travel. Reissue fees will apply. If notification is not received within 24 hours  the ticket will be expired and no longer available for any further changes. 

16. The carrier, its servants and agents shall not be liable for loss, damage, delay or injury  caused (Whether direct or indirect) to any property or any person arising out of, or in  any way incidental to the carriage of passenger or vehicles or other goods or  whatsoever description or any services ancillary thereto or any activities on or in the  vicinity of the vessel including embarking and disembarking, whether resulting in  whole negligence or misconduct of the carrier, its servants or agents. 

17.Any oral representation made by any person concerning the liability of the carrier, its  servants or agents, shall not be binding. 

18. The carrier in making the contract contained herein is and shall be deemed to be  acting as agents or trustee for the benefit of all persons or corporations who are or  might be the carrier’s servants or agents and all such persons shall to this extent be  deemed to be parties to the contract. 

19.All persons shall obey instructions (when and if given) by employees of Pyxis Shipping  Line (PSL). 

20. The carrier reserves the right to decline transport to any person, vehicle or goods  without assigning any reason, or to cancel or vary any scheduled trip without notice. 

21.All warranties implied herein by virtue of any legislation are included only to the extent  that they are applicable to the contract with the purchases and may not be excluded  from it. 

22.When a customer (Sender) presents an unaccompanied package for transport  between ports of service he/she must produce a valid Grenada or Country of  residence Government issued photo identification to substantiate their identity. 

23.Cheques may only be accepted in accordance with the company ‘Cheque  Acceptance Policy’.  

24.Our Ferries ARE NON-SMOKING VESSELS 

25.You must take all reasonable precautions for your own safety and the safety of any  person in your care, including but not limited to using handrails, controlling children  and listening to relevant safety briefings

26.You warrant to us absolutely that no dangerous items (unless expressly permitted by  us) shall be carried by you onboard. You must indemnify us on demand for any loss  we suffer as a result of your breach of this warranty 

Complaints 

A completed Customer Complaint Form together with a copy of the ticket,  description of goods and report from Agent must be sent to the Customer Service  Manager for investigation.

Send a Customer Complaint

Purchase of Vehicle Tickets 

To assure the best possible service when purchasing your tickets, please ensure that the following is done prior to leaving the CSR agent or completing your online booking.  

• The correct name is on the ticket received. 
• The requested destination, date and time of shipment are correct. 
• In the case of Round-Trip travel, both the OUTWARD and RETURN tickets are  received along with the receipt. 
• Please also ensure that the correct fares are applied. 
• Please note that if tickets are lost or misplaced, the identification of the person that  originally purchased the ticket will be required. A new ticket will be printed, and the  old ticket will no longer be valid. Should the misplaced ticket be located before the  expiration date it will still be valid for re-issue at a fee of seventy-five dollars ($100).  
• Please be advised that Pyxis Shipping Line does not transport non-operable  vehicles. 
• A non-operable vehicle is considered a vehicle that is not running or incapable of  moving under its own power. 
• Please note that we do not tow, jump start or enter the hood of a customer’s vehicle.  • Should a vehicle booked for shipment be non-operable at the time of boarding,  every effort will be made to contact the Shipper to mobilize the vehicle. If we are  unsuccessful in contacting the Shipper, the vehicle will not travel and will incur  reissue fees to rebook. 
• In addition, all vehicles being shipped to or from St. Vincent, must have documents  of clearance from Customs prior to shipping. 
• Check-in will close 15 minutes prior to Ferry’s scheduled departure. Passengers  that arrive after check-in closing times may not be permitted to board Ferry Name,  may forfeit their ticket, and will not be entitled to a refund or transfer 
• Vehicles and Containers are received on a first come first served basis. 
• Tyrrel Bay Express and Grand Bay Express is not a common carrier and does not  contract as such. Our Company accepts no responsibility for any damages  sustained to vehicles during travel on Tyrrel Bay & Grand Bay Express. We  recommend purchasing suitable travel insurance 

 

Validity of Ticket 

The Vehicle’s ticket is valid only for which it is sold. All times are indicated in local time. The  Carrier shall not be liable for any late arrival and/or sailing of the vessel at either the place  of departure or at the place of destination. 

No Show Cancellation of Tickets Policy 

o A passenger who will not make a sailing once they have a booking confirmation, must make  a request to change their reservation no later than 24 hours prior to travel. 

o A ticket once purchased is still valid and can be rebooked, once notification has been  received that the passenger/vehicle is unable to make the booked sailing within the allotted  time. 

o Any passenger/vehicle who changes their reservation will incur reissue fees as well as any  changes to the cost of the ticket at the time of reissue. 

o Any passenger who has not given notification within 24 hours will lose the full value of the  route of the booking for all NO SHOW passengers. 

o Should a passenger/vehicle not be able to make the sailing, acceptable notice is via email  or confirmation by phone. 

Cancellation and Alternation by the Carrier 

(a). The Carrier reserve the right to vary or cancel a scheduled sailing at any time whatsoever,  and shall not be liable for any consequences of the same. 

(b). Prior to sailing, the Carrier shall be entitled at any time to delay or cancel the sailing for  reasons of force majeure which shall include, without limitation, war or threat of war, riots,  civil commotions, disaster, act of God, terrorist activity, natural and nuclear disasters, fire,  technical problems with transport, closure of parts, strikes or other industrial action or any  other event outside the Carrier’s control, including weather conditions which in the sole  opinion of the Master are likely to endanger the safety, comfort or convenience of the  vessel, her master and crew, and passengers. The Carrier shall use best endeavors to give  to passengers all reasonable notice thereof. In the event of cancellation as aforesaid, the  Carrier shall refund all money paid by the Passenger by shall otherwise be under no liability  or obligations to the passenger whatsoever.

(c). The Carrier shall be entitled at all times to instruct the Master to deviate from the voyage  and/or to alter the vessel’s sailing schedule for the purpose of saving life or property at sea  or by reason of any event of force majeure as provided at clause (b) above. 

Check-in for Sailing 

Commences One (1) hour prior to the scheduled departure time and persons holding  confirmed reservations/tickets for the date and time of sailing shall be given first  preference. Passengers who do not claim their reservations at the Check-in  Counter/Kiosk/Location at least fifteen (15) minutes before scheduled departure time will  have their reserved carriage cancelled and will not be eligible for denied boarding  compensation. Passengers holding “open” or other date/departure time tickets shall be  accommodated on a space available basis only. 

Check-in will close 15 minutes prior to Ferry’s scheduled departure. Passengers/Vehicles that arrive after check-in closing times may not be permitted to board the Ferry, may forfeit  their ticket, and will not be entitled to a refund or transfer. 

A Vehicle ticket is nonrefundable and valid for one(1) year on the date of purchase. A  customer who will not make a sailing once they have a booking confirmation must make a  request to change their reservation no later than 24 hours prior to travel. Reissue fees will  apply. If notification is not received within 24 hours the ticket will be expired and no longer  available for any further changes. 

Complaints 

A completed Customer Complaint Form together with a copy of the ticket, description of  goods and report from Agent must be sent to the Customer Service Manager for  investigation.

Send a Customer Complaint